FAQ

This for all the Merchant Service FAQs will be

HOW DO I CHANGE MY DETAILS SUCH AS COMPANY AND DIRECTOR DETAILS?
Please contact us for a change of details form. The owner of the account has to complete and sign the form before sending it to our Customer Support Team.
Mon, 9 May, 2016 at 8:20 PM
IF I AM NOT PROCESSING PART OF THE YEAR BECAUSE MY BUSINESS IS SEASONAL, DO I STILL PAY THE MONTHLY SERVICE CHARGES THE TIMES I'M NOT PROCESSING?
Your will be required to explain your business model during the application process. We have several options for our qualifying seasonal merchants. To get ...
Mon, 9 May, 2016 at 8:31 PM
HOW DO I START PROCESSING WITH PAYGLOBAL?
Please fill out an application form and book a call with one of our agents  For more information please visit our Applications Process page 
Mon, 9 May, 2016 at 8:21 PM
WHAT DO I DO IF A TRANSACTION HASN'T GONE THROUGH AND I HAVE TRIED SEVERAL TIMES?
Contact our Customer Support Team immediately so that we can ensure that your customer will not be charged more than once. 
Mon, 9 May, 2016 at 10:05 PM
WHAT IS PCI COMPLIANCE?
Payment Card Industry (PCI) Data Security Standards (PCI DSS) is a comprehensive set of internal security requirements protecting cardholder data. These sec...
Mon, 9 May, 2016 at 10:11 PM
IF I SELL MY BUSINESS TO A NEW OWNER, CAN THEY CONTINUE TO USE MY MERCHANT ACCOUNT TO PROCESS CARD TRANSACTIONS?
The merchant account that you opened can only be used by you.  If you sell your business, you must contact our Customer Support Team to begin the pr...
Mon, 9 May, 2016 at 10:18 PM
HOW DO I REFUND A CUSTOMER?
By using your PayGlobal account login you can manually refund part or full transactions For full instructions please see our video  If you do ...
Mon, 9 May, 2016 at 10:21 PM
CAN I TEST THE PAYGLOBAL GATEWAY?
Yes - we provide Integration Documents and Test Account details for this purpose.
Mon, 9 May, 2016 at 10:24 PM
WHAT CURRENCIES CAN I TEST WITHIN THE PAYGLOBAL GATEWAY?
PayGlobal payment gateways can process in any currency. To do this, you will require a Multi Currency Merchant Account. You will need to stipulate which cur...
Mon, 9 May, 2016 at 10:25 PM
HOW LONG DOES IT TAKE TO AUTHORISE A TRANSACTION?
Online transactions are normally processed within 3-5 seconds.
Mon, 9 May, 2016 at 10:29 PM