Payglobal & HRMS Support

GENERAL INFORMATION 2

• COMPANY ETHOS
• PAYGLOBAL - WHAT WE DO...

FAQ 24

• What card payments can I accept?
• What will it cost me to process card transactions?
• How do I apply for a merchant facility?
• Do I need to bank with the same bank that you use?
• How long will it take to process my application?

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HOW THE SYSTEM WORKS 1

• PAYGLOBAL MERCHANT MANAGEMENT SYSTEM (MMS) USER GUIDE

PAYMENT GATEWAY 2

• What is a Payment Gateway?
• DIRECT INTEGRATION

FAQ 7

• HOW DO I REFUND/CREDIT A CUSTOMER WITHIN THE SYSTEM?
• MY CUSTOMER DOESN'T HAVE A DOOR NUMBER FOR THE AVS - WHAT DO I DO?
• I CANNOT SEE MY AMEX TRANSACTIONS - WHERE ARE THEY LOCATED?
• WHY CAN I NOT ACCEPT AMEX TRANSACTIONS?
• There is an error code on my system, what do I do?

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3D SECURE 1

• HOW DOES 3D SECURE WORK?

TECHNICAL 8

• E-MAIL RECEIPTS USER GUIDE - How to set-up E-mail Notifications
• INTEGRATION - PHP files
• VELOCITY CHECKS - USER GUIDE
• PAY BUTTON GUIDE - HOW TO SET UP A PAY BUTTON
• RECURRING TRANSACTIONS (RT) AGREEMENTS USER GUIDE

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REFUNDS 1

• REFUND / CREDIT

DIRECT INTEGRATION 1

• DIRECT INTEGRATION

HOSTED FORM 1

• HOSTED FORM

PAY BUTTON 1

• PAY BUTTON

HOW TO USE THE CUSTOMER VIRTUAL TERMINAL 1

• HOW TO USE THE CUSTOMER VIRTUAL TERMINAL

HOW TO USE THE PAYGLOBAL VIRTUAL TERMINAL 1

• HOW TO USE THE PAYGLOBAL VIRTUAL TERMINAL

MERCHANT ACCOUNTS EXPLAINED 7

• ACCEPTING DEBIT AND CREDIT CARDS ON YOUR WEBSITE
• CARD PRESENT TRANSACTIONS - WHAT ARE THEY?
• INDUSTRY TERMS - A LIST OF THE INDUSTRY JARGON DEFINITIONS
• MERCHANT SERVICES EXPLAINED....
• WHAT IS MOTO - MAIL ORDER / TELEPHONE ORDER

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FAQ 24

• WHAT CARD PAYMENTS CAN I ACCEPT?
• CAN I ACCEPT PAYMENTS IN MORE THAN ONE CURRENCY?
• WHAT TYPES OF TERMINALS DO YOU OFFER?
• DO I HAVE TO USE THE CARD ACCEPTANCE SERVICES PROVIDED BY MY BANK?
• CAN I ACCEPT DEBIT CARDS?

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HOW THE APPLICATION PROCESS WORKS 7

• APPLICATION CHECKLIST
• CHECKS MADE DURING THE APPLICATION PROCESS
• MANDATORY WEBSITE REQUIREMENTS
• SELLING ONLINE THROUGH A WEBSITE - QUICK TIPS
• SIMPLE BUT EFFECTIVE WAYS TO SPEED UP THE APPLICATION PROCESS

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FAQ 4

• I AM IN THE TRAVEL INDUSTRY AND HAD PROBLEMS WITH CARD SERVICE PROVIDERS IN THE PAST – ARE YOU ABLE TO MEET THE NEE
• HOW LONG DOES THE APPLICATION PROCESS TAKE?
• WHAT IS A SUBMISSION ERROR?
• WHAT IS A PRE-APPROVAL?

UK BANK ACCOUNTS 3

• UK BANK ACCOUNTS
• CAN A NON-UK RESIDENT OPEN A UK BANK ACCOUNT?
• DO I NEED TO COME INTO THE BANK IN PERSON TO OPEN AN ACCOUNT?

OFF-SHORE BANKING 7

• OFF-SHORE BANKING
• WHAT IS AN OFF-SHORE BANK ACCOUNT?
• WHAT TYPES OF ACCOUNTS ARE AVAILABLE?
• DO I NEED TO COME INTO THE BANK IN PERSON TO OPEN AN ACCOUNT?
• WHICH BANKS DO YOU WORK WITH?

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FORMING A COMPANY - WHAT TO KNOW 9

• OUR OFF SHORE COMPANY FORMATIONS SERVICE
• CHECKLIST - INFORMATION REQUIRE TO FORM A COMPANY
• CHOOSING A NAME FOR YOUR COMPANY
• LIMITED COMPANY VS SOLE TRADER
• ABOUT COMPANIES HOUSE

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FAQ 18

• LIST OF OVERSEAS JURISDICTIONS
• HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY CORPORATE DOCUMENTS?
• ISN'T MOVING ASSETS OFFSHORE ILLEGAL?
• WHAT IS THE DIFFERENCE BETWEEN A SOLE TRADER REGISTRATION AND A COMPANY FORMATION?
• WHO CAN BE A COMPANY DIRECTOR IN THE UK?

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CHARGEBACKS, FRAUD AND SECURITY 8

•   3D SECURE - ALL YOU NEED TO KNOW
• COMBATING AND STOPPING FRIENDLY FRAUD
• PAYMENT AND INFORMATION SECURITY
• A GUIDE TO CHARGEBACKS
• PROTECTING YOURSELF FROM ONLINE CREDIT CARD FRAUD

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WHAT ARE CHARGEBACKS 3

• WHAT IS A CHARGEBACK?
• CREDITCARD CHARGEBACK PROTECTION
• 5 TIPS TO HELP PREVENT CHARGEBACK LIABILITY

HOW THE SYSTEM WORKS 2

• HOW PAYGLOBAL DEBIT SYSTEM WORKS:
• RECURRING PAYMENTS

WHAT DO I NEED TO SIGN UP 1

• DIRECT DEBIT SYSTEM - OVERVIEW

LOAD BALANCING 3

• TRANSACTION LOAD BALANCING
• THE BENEFITS OF A LOAD BALANCING GATEWAY
• EXAMPLE OF HOW LOAD BALANCING WORKS

TIPS AND STRATEGIES FOR GOOD TRADING 2

• A GUIDE TO CREDIT AND DEBIT CARDS
• MANAGING REVENUE AND RISK FOR MOTO 

PCI GUIDE 2

• A GUIDE TO PCI COMPLIANCE
• PAYMENT AND SECURITY - PCI