FAQ

HOW DO I REFUND/CREDIT A CUSTOMER WITHIN THE SYSTEM?
To perform a 'CREDIT'  Locate the  Transaction and select 'Virtual Terminal' from the Action drop down list. Once the Virtual Termi...
Mon, 9 May, 2016 at 5:46 PM
MY CUSTOMER DOESN'T HAVE A DOOR NUMBER FOR THE AVS - WHAT DO I DO?
The Address Verification Service (AVS) checks both the Address Line and the Postcode.  However, the AVS will only verify the numeric portion of an a...
Mon, 9 May, 2016 at 5:47 PM
I CANNOT SEE MY AMEX TRANSACTIONS - WHERE ARE THEY LOCATED?
In order to view you AMEX transactions you will need to switch the Merchant Account  view Select the 'Merchant Accounts' tab to view the AMEX ...
Mon, 9 May, 2016 at 5:48 PM
WHY CAN I NOT ACCEPT AMEX TRANSACTIONS?
 In order to support American Express cards it will be necessary to set-up an American Express merchant account for this merchant.  To get an AMEX M...
Mon, 9 May, 2016 at 5:49 PM
There is an error code on my system, what do I do?
Please contact us with the error code and the details of the error message.   This will provide us with a clearer understanding of the issue, so we ar...
Sat, 2 Apr, 2016 at 9:53 PM
MY PAYGLOBAL GATEWAY IS RESPONDING WITH THE SAME ERROR CODE REGARDLESS OF THE TRANSACTION WE ARE SENDING - WHY?
You should contact PayGlobal support to help troubleshoot, as you may have some configuration issues.
Mon, 9 May, 2016 at 5:55 PM
WHAT IS SSL?
SSL (Secure Sockets Layer) is a method of ensuring that information submitted through your Web site is secure and cannot be accessed by unauthorized users. ...
Mon, 9 May, 2016 at 10:30 PM